Privacy policy

About POPIA

The Protection of Personal Information Act, 2013 (Act 4 of 2013) came into force on 30 June 2021. It is a comprehensive data protection law that governs the collection, use, storage, transfer, sharing and destruction of personal information by public and private bodies. The purpose of POPIA is to:

• Protect the constitutional right to privacy.
• Balance this right against others, such as the right to freedom of expression and the right to access information.
• Regulate the way personal information is processed, while keeping international standards in mind.
• Provide people with the means to protect their personal information.

Your communication preferences

All clients have the option to opt in and opt out of any BI Portal communication and distribution lists, such as email, WhatsApp, Telegram, SMS and phone calls. Clients are requested to contact BI Portal if they want to be removed from any of these distribution lists.

Keeping your information accurate

The client agrees that all information provided to BI Portal is correct, given in good faith and as complete as possible. The client agrees to notify BI Portal as soon as any personal information changes, to ensure that the data is correct, complete and up to date.

Why we collect your information

BI Portal collects the personal information in its mandates and review forms to fulfil its obligations to the client, to deliver a technology service, and to meet its lawful obligations to all Statutory Bodies and Operators. Any queries regarding this privacy policy can be made through our contact form.

Third parties and operators

In line with the agreements and policies in place, all Operators and third parties that have access to client information will keep that personal information confidential and safe. The information will only be used for the intended purpose for which it was shared with the Operator, and as agreed with the client. BI Portal either has a POPI agreement in place with them, or their privacy policy sufficiently addresses the requirements of POPIA.

Disclosure of information

BI Portal undertakes not to disclose the confidential information of a client, except where such disclosure is:

• Made under compulsion of law or in terms of the rules.
• In line with a duty to the public to disclose.
• Necessary to further the legitimate interest of the client.
• Made with the consent of the client.

BI Portal will take every precaution to safeguard a client's personal information and will never give the information to a third party without the client's consent.

Your rights

Clients need to have a measure of control over how their personal information is processed. On request, BI Portal is required to supply the following to the data subject (client):

• Confirmation that BI Portal holds the client's personal information.
• A record or description of the personal information held.
• The identity of all third parties who have, or have had, access to the personal information.

The data subject (client) has the right to access, view, and request correction or deletion of their personal information.

Complaints

If BI Portal does not provide the above information to the client, a formal request can be submitted to the Information Regulator, as set out in the PAIA legislation. Any complaints against BI Portal regarding POPIA can be made to the Information Officer or the Deputy Information Officer, or, when unresolved, to the Information Regulator. The Information Regulator's contact details are:

Privacy enquiries

For any privacy enquiries, please reach BI Portal through our contact form and we will respond as soon as possible.